Stay safe when using telemedicine for yourself and loved ones

As our population ages and chronic conditions become more common, telemedicine makes healthcare more accessible—overcoming barriers like distance, time and cost.

However, telemedicine has its limits, because not all conditions, symptoms or patients can be properly cared for this way. Since doctors can’t perform physical examinations or listen to your heart and lungs, some cases may still require in-person visits.

This is why it’s helpful to know how to use telemedicine safely. Here’s what you need to keep in mind:

Article 4 Inline Image 1.png

Find licensed telemedicine providers here! 

Article 4 Inline Image 2.png
Article 4 Inline Image 3.png
Article 4 Inline Image 4.png

Understanding telemedicine

You may have heard the terms ‘telemedicine’ and ‘telehealth’ used interchangeably. Both refer to a variety of virtual healthcare services where doctors connect with other healthcare professionals, caregivers or patients, using technology like video calls, phone calls or messaging.

Telemedicine can be used for different purposes, including:

  • Administrative tasks – such as scheduling appointments (telesupport) or coordinating patient care between healthcare providers (telecollaboration) 
  • Clinical care – such as virtual consultations for diagnosis and treatment (teleconsultation), or remote patient monitoring (telemonitoring)

More doctors and healthcare providers now offer teleconsultation, and many patients are becoming familiar and comfortable with this convenient way to access care.

To keep patients safe, telemedicine providers are now licensed under the Healthcare Services Act (HCSA). You can find licensed telemedicine providers in HealthHub’s directory, ensuring you receive care from trusted professionals.

Getting ready for a teleconsultation

Teleconsultations are a great option for non-urgent conditions and follow-up care, but it’s important to use them safely. Here’s how you can prepare and make the most of your virtual visit:

  1. Check if your regular doctor offers teleconsultation 
    • Your regular doctor knows your medical history best and they can provide seamless care for both virtual and in-person consultations.
    • See if they are listed in HealthHub’s directory for licensed telemedicine providers.
       
  2. Check to ensure teleconsultation is right for your condition 
    • Not all symptoms or conditions can be treated virtually. Your provider will share notifications on their website or app to help you decide if teleconsultation is suitable.
    • Read these notifications carefully. If teleconsultation isn’t the right fit, you may require an in-person visit.
    • If you are unsure, don’t hesitate to consult your doctor.
       
  3. Prepare for your teleconsultation 
    • Gather your medical information
      It’s helpful to have details of your symptoms, medications, allergies or recent treatments at hand.
    • Get comfortable with the technology
      Familiarise yourself with the teleconsultation website or app. If you need help, ask a loved one or your healthcare provider.
    • Pick a quiet, well-lit and private space
      A bedroom or private meeting room with a strong internet connection is ideal. Sit facing a light source so your doctor can see you clearly.
    • Be ready to verify your identity
      You may need to show a photo identification, such as your NRIC, EP, WP, or use a SingPass link for verification through the website or app.
    • Share your current location
      This is to ensure emergency services can reach you if needed.
       
  4. Use live video for better care
    While phone calls and texts are convenient, a live video consultation helps your doctor assess your condition more accurately. Only switch to other methods if your doctor advises it.
     
  5. Follow your doctor’s advice on next steps
    Your doctor may recommend an in-person consultation to perform a physical examination, check your vital signs, or order tests for a more accurate diagnosis.

Medical certificates and medications

After a teleconsulting session, your doctor may issue a medical certificate (MC) or prescribe medications, similar to an in-person visit. Here’s what you can expect:

  1. Medical certificates (MCs) 
    • MCs are only issued when medically necessary, based on proper clinical assessment.
    • You may receive a scanned MC or a digital certificate, e.g., DigiMC.
       
  2. Medications 
    • Medications will only be prescribed if needed, following medical guidelines.
    • There are specific requirements regarding the prescribing and delivery of medications. Always follow your doctor’s or provider’s instructions to ensure the safe use of medications.
    • Your doctor or provider should explain how to take your medication properly. If anything is unclear, don’t hesitate to check with them.
    • Your medication may be delivered to you, or you may need to collect it from a clinic or pharmacy. To prevent wrongful use, digital prescriptions will not be provided.

Need help? Here’s what you can do

If you have any issues or feedback about your teleconsultation, reach out to your provider first to address your concerns. If problems persist or if you feel the service was unsafe, you may email HCSA_Enquiries@moh.gov.sg

For other enquiries, you can contact MOH using the following information.

  • For general enquiries: 6325 9220
  • For service-related matters: 1800 225 4122*

*Operating hours are from Mondays to Fridays (excluding public holidays), 8.30am - 6.00pm.